Human Resources Officer

VACANCY: HUMAN RESOURCES OFFICER Mantis EPIC Hotel & Suites – Nyagatare, Rwanda

Join Our Heartist® Journey

At Mantis, a member of the Accor Group, we believe in creating meaningful connections and memorable experiences for our guests. As a Heartist®, you are more than a team member— you are a passionate contributor who values teamwork, integrity, care and excellence.

We are seeking a motivated, organised and people-focused Human Resources Officer to join our team at Mantis EPIC Hotel & Suites. The successful candidate will provide effective HR support, maintain accurate employee records, support recruitment and employee development, and ensure compliance with Rwandan Labour Law, Accor policies and hotel procedures.

Your Purpose

As the Human Resources Officer, you will support the day-to-day administration of the hotel's Human Resources function throughout the employee lifecycle. You will work closely with department heads and employees to ensure efficient HR operations, promote a positive working environment, and support the hotel's commitment to employee wellbeing, professional development and operational excellence.

What You Will Be Doing

Coordinate recruitment activities, including vacancy advertisements, application screening, interview scheduling, reference checks and candidate communication. Prepare employment contracts, appointment letters, confirmation letters, amendments and other HR correspondence. Coordinate employee onboarding, induction, probation reviews and exit procedures. Maintain accurate, up-to-date and confidential employee records and personnel files. Assist with payroll preparation by verifying attendance, overtime, leave, deductions, new appointments, staff exits and other payroll inputs. Monitor staff attendance, leave balances, absenteeism and departmental rosters, following up on discrepancies where necessary. Support disciplinary procedures, employee grievances and other employee relations matters in line with hotel policies and applicable labour legislation. Monitor probation periods, contract expiry dates, performance appraisals and other important HR deadlines. Coordinate staff training, orientation, performance development and employee engagement activities. Assist in organising employee welfare initiatives, recognition programmes and team building activities.

Prepare regular HR reports covering headcount, recruitment, staff turnover, absenteeism, leave, training and other workforce indicators. Ensure compliance with Rwandan Labour Law, statutory employment requirements, Accor standards and internal hotel procedures. Support occupational health and safety initiatives, medical examinations, food handler medical requirements and employee welfare activities, as applicable. Assist with manpower planning, recruitment budgets and monitoring of staffing costs. Coordinate internship programmes and maintain records of interns, trainees and their evaluations. Handle employee information with the highest level of confidentiality, integrity and professionalism. Perform other HR-related duties as assigned by the People & Culture Manager or hotel management.

What We Are Looking For

A proactive and service-oriented HR professional with strong administrative and organisational skills. Good knowledge of Human Resources practices, employment documentation and employee lifecycle processes. Knowledge of Rwandan Labour Law and statutory employment requirements. Strong written and verbal communication skills in English. Excellent interpersonal skills, with the ability to work effectively with employees and managers at all levels. High levels of integrity, discretion and confidentiality when handling employee information. Good analytical, problem-solving and record-keeping skills. Proficiency in Microsoft Office applications, particularly Word and Excel. Ability to manage multiple tasks, meet deadlines and work independently with minimal supervision. A professional attitude and a genuine interest in employee development and hospitality.

Qualifications and Experience

Bachelor's Degree (A0) in Human Resources Management, Business Administration, Public Administration or a related field. Minimum of 3–4 years of relevant HR experience, preferably in the hospitality industry. Experience in recruitment, payroll coordination, employee records, attendance management and employee relations will be an advantage. Knowledge of HR information systems and payroll processes is desirable. Professional HR certification will be an added advantage. Fluency in written and spoken English is required.

Why Join Us?

Be part of a global hospitality group with a strong local identity. Develop your career within the Accor and Mantis portfolio. Work in a professional environment that values teamwork, integrity and employee wellbeing. Gain opportunities for professional development and career growth. Contribute to building a positive workplace culture and delivering exceptional guest experiences.

If you are organized, committed to professional HR practice and passionate about supporting people, we invite you to apply.

Please submit the following documents:

Cover letter. Curriculum Vitae (CV). Academic certificates and relevant professional qualifications. Service certificates confirming previous work experience. Three professional references. A criminal record certificate will be required from the successful candidate. The successful candidate will be required to submit notarised copies of academic documents.

Please email your application to Tosin.FASHIKU@mantiscollection.com

All application documents should be in English and combined into one document in Word or PDF format.

Application deadline: not later than Monday, 10 November 2026 at 04:00 PM.

Mantis EPIC Hotel & Suites is an equal opportunity employer committed to attracting, developing and retaining talented individuals who share our passion for hospitality excellence.