Senior Networks Technician

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

Our Rwanda program, founded in 2007 is our largest and operates under the local brand Tubura. We have more than 3,000 staff across all four provinces of Rwanda, as well as in Kigali. Together, we served more than 2.8 million farmers in 2024. We work closely with the government to support national efforts to improve food security. Additionally, we help channel funding and resources to promising agri-SMEs, supporting farmers by providing a market for high-impact crops such as coffee, avocado, and chili.

About the Role

Seeking a skilled Networks Technician to maintain high-availability LAN/WAN and telephony systems. You will drive uptime, resolve Tier 2 issues, and ensure reliable connectivity to empower our field operations and scale impact.

Responsibilities

Network Infrastructure & Telephony Systems

Maintain high-availability LAN/WAN and VoIP/telephony infrastructure, driving network redundancy and continuous performance optimization across regional field sites.

Incident Response & Tier 2 Troubleshooting

Resolve complex Tier 2 technical escalations, perform root-cause analyses on network outages, and execute scheduled zero-downtime maintenance.

Cross-Functional Coordination & Influence

Partner with Country ITO teams to coordinate system upgrades, enforce security policies, and implement standardized network architecture across multi-site field operations.

Operational Excellence & Capacity Building

Monitor system health metrics to maintain zero-downtime standards while supporting and mentoring local technical staff across country teams.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

Bachelor's Degree or Diploma in Network Engineering, Computer Science, Information Technology, or a related field At least 2 to 3 years of experience in maintaining high-availability enterprise LAN/WAN and VoIP/telephony systems. Demonstrated expertise in network redundancy, uptime optimization, and executing zero-downtime maintenance. Proven track record in Tier 2 technical escalation management, incident response, and root-cause analysis. Strong cross-functional coordination and communication skills to execute system upgrades across regional field offices without direct managerial authority. Working towards or holding relevant network certifications (e.g., CCNA or CompTIA Network+) is preferred. Fluency in English and Kinyarwanda is required.

Preferred Start Date: As soon as possible

Job Location: Rubengera, Rwanda

Benefits: Health insurance, paid time off

Eligibility: This role is only open to citizens or permanent residents of Rwanda.

Application Deadline

03 January 2027. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.