Senior People Partner

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Join our expanding People team! We’re hiring a Senior People Partner to help power the people agenda in Kenya — M-KOPA’s oldest and largest market — with real scope to grow into broader ownership as our team and your experience here grow together.

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The Impact

Your work will directly shape how specific parts of Kenya’s business build, retain, and develop their teams. We’ve recently celebrated reaching 10 million customers and are onboarding 10,000 new customers every day across all our markets. You’ll be the partner on the ground translating that growth into real people decisions — not managing process, but making the calls that keep teams scaling with the business. 🌍

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The Opportunity

🎯 Commercial People work: This isn’t policy administration — you’ll be solving real operational problems (headcount, structure, performance, cost) tied directly to business outcomes, not just HR process

🏆 Global recognition: Join a company named a TIME 100 company and recognised by the Financial Times as one of Africa’s fastest-growing companies for five consecutive years (2022–2026)

🚀 Real ownership, real growth path: You’ll own a defined client group within Kenya end to end — with genuine scope to grow into a Lead People Partner seat as you prove out judgment and impact

🌱 Purpose-built culture: M-KOPA’s 2,300+ employees and 35,000+ agents are the backbone of a business built to serve 10 million customers — you’ll help keep part of that engine running as it grows

What You’ll Do

At M-KOPA, you’ll partner with business leaders within your client group on workforce decisions that are tied directly to commercial outcomes — headcount planning, performance calibration, and org structure that keeps pace with growth. You’ll own employee relations resolution for your client group end to end, with working knowledge of Kenyan employment law to back it. And you’ll support organizational change initiatives — restructuring, process redesign, cross-functional delivery.

What You Need

Essential Requirements:

- 5–8 years of progressive HR/People Partner experience, including direct experience advising business leaders on workforce decisions tied to commercial outcomes, not just policy or process

- Working knowledge of Kenyan employment law and the regulatory environment, with direct experience handling employee relations matters end to end

- Demonstrated experience contributing to org design, workforce planning, or performance frameworks.

What sets a strong fit apart: we’re looking for someone whose instinct is business-first — someone who thinks in terms of commercial trade-offs, risk, and growth rather than process and policy alone. If your strongest stories are about navigating a budget-constrained leader to a people decision, or making a call that served the business even when it wasn’t the textbook HR answer, we want to hear about it.

Team Overview

This role sits inside M-KOPA’s Africa People Partnering team, covering Kenya, Nigeria, Uganda, South Africa, Ghana, and our Global Functions, through a team of People Partners reporting into a People Director. It’s an established function, not a startup build — and it’s growing in scope and complexity, with real room for this role to grow alongside it.

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Location : & BENEFITS

- Full-time, hybrid role in Kenya

- Direct access to and partnership with Kenya's leadership team

- Collaboration with a global People team across Africa and Europe

- Professional development and coaching partnerships

- Family-friendly policies and flexible working arrangements

- Well-being support and career growth opportunities

Our Mission 🌍

We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities.

Our Impact 💚

- Included 💳: $2+ billion in credit unlocked, 10 million customers reached, 10,000 new customers onboarded daily

- Connected 📱: 2.5 million first-time smartphone users

- Prosperous 💰: 70% of customers use their M-KOPA product for income generation, with 35,000+ livelihoods created for agents

- Sustainable 🌱: 2.155 million tonnes of CO₂ avoided since 2010, with 127,700+ circular economy products sold

Ready to shape the people strategy behind one of Africa's fastest-growing fintechs? Apply Now!

WHY M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com.

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Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.

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Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.